Telesales CRM software by Telecalling Software: your pipeline on the phone that dials.

Free to call. Paid to forecast.

Telesales CRM software FAQ

What is telesales CRM software?

It is a CRM for teams that sell by phone against a target: a pipeline with the stages your sale actually has, a call log that fills itself, follow-ups that ring on the day, and a manager view showing what each rep has in each stage. The distinguishing feature against a general CRM is that the calling is part of it rather than beside it.

What is the difference between telesales and telecalling?

Mostly emphasis. Telesales generally means outbound selling to a quota, often B2B and over several conversations. Telecalling is the broader term used in India and includes inbound enquiries, renewals, reminders and appointment setting. The software a team needs for either is the same.

Do I need a separate dialer with a telesales CRM?

No, and a separate dialer is where most teams lose the record. Here the app is the phone dialer: the call is placed from the lead, the outcome and note are taken as it ends, and the next follow-up is set in the same two taps. Nothing is typed twice and nothing is typed later.

Can telesales reps work from their own phones?

Yes, and it is the reason prospects answer. Calls go out on the SIM in the rep's own handset, so an ordinary mobile number appears rather than a virtual landline. There is nothing to buy from a telecom provider and no per-minute charge.

How does a manager forecast from this?

By reading the pipeline: how many leads sit in each stage, how long they have been there, and what each rep moved this week. The dashboard shows it per rep and per date range in a browser, so the forecast is built from logged calls rather than from what people say in the Monday meeting.

Can I import our existing telesales list?

Yes. Upload an Excel or CSV and map the columns, connect a Google Sheet so new rows arrive by themselves, or point it at an API. Existing stages come across as your stages, and leads can be assigned to reps on import or round-robin afterwards.

Does it handle long B2B cycles with several contacts?

It handles the calling side of them well: repeated follow-ups, notes that reappear, stages you define, and a record per number. What it is not is a full enterprise sales suite with quotes, contracts and multi-contact account hierarchies. A team selling ten-lakh deals to procurement committees will outgrow it; a team selling to owners and managers on the phone will not.

What does telesales CRM software cost?

The calling half costs nothing here, permanently: the dialer, list filters, call analysis, analytics and automatic WhatsApp after a call, with no card and no user limit. The pipeline, assignment, reminders, imports and the manager dashboard are one plan at ₹161 per user per month on yearly billing, or ₹251 on three months, GST extra.

Is there a free telesales CRM?

The calling part of this one is free forever with no user limit, which is enough for a solo rep working their own list. Free tiers of the large global CRMs give you the pipeline but not a dialer built for an Indian SIM, so teams usually end up with a good database and a phone workflow still living in a notebook.

Can it record telesales calls for coaching?

No. Current Android versions do not allow third-party apps to record calls, so no SIM-based product can offer it. What is kept is everything around the call: who, when, how long, the outcome, the note and the stage it moved to. Teams that must review audio need a cloud contact centre instead.

How long does it take to get a telesales team running on it?

Most teams are calling the same day. Install on each rep's Android phone, sign in with a mobile number, upload the list, name your stages and assign the leads. There is no telephony to configure, no numbers to provision and nothing for IT to approve.

Does the manager need to install anything?

No. The dashboard is a website: open a browser on any laptop or desktop, sign in, and the pipeline, the per-rep numbers and the imports are all there. Only people who actually make calls install the app.

What is the difference between telesales and inside sales?

Largely vocabulary and deal size. Inside sales usually implies a longer B2B cycle handled remotely by email, calls and video, with fewer conversations of greater value. Telesales implies higher volume and shorter cycles. The software need is the same shape; what differs is how many stages the pipeline has and how long a lead stays in it.

How do I forecast from a telesales pipeline?

From stages with dates on them rather than from a caller's confidence. Count what sits at each stage and how long it has been there; anything that has not moved in two weeks is usually dead regardless of what the last note said. Forecasts built on optimism rather than movement are the commonest reason a month misses.

Should telesales reps have individual targets or a team target?

Individual for outcomes, team for anything shared like a campaign or a launch. Purely team targets let a weak month hide inside a good one, and purely individual ones discourage passing a lead to whoever can actually close it. Most teams that work well run both, with the individual one carrying the incentive.