Call analytics app by Telecalling Software where every number opens its list.

Call analytics app FAQ

What does the daily report contain?

Calls made, calls connected, talk time, unique numbers, outcomes by status and lost leads, for each caller, with the same totals for the team.

Is talk time the same as call duration?

Talk time counts only connected calls; call duration includes the ringing. Both are shown so a long ring is not mistaken for a long conversation.

Can I see which lead source converts best?

Yes. Outcomes are grouped by source, so Facebook, IndiaMART, referral and the rest can be compared on connects and wins.

Can I call the lost leads from the report?

Yes. Tap the lost-leads figure and the list opens with call and WhatsApp actions, or start an auto dialer session on it.

Does the manager get the report without asking?

Yes. The web dashboard shows every caller's calls, connects, talk time and outcomes as they happen, for today, yesterday, the last 30 days or any range, without asking anyone to send a report.

Which app is best for call tracking?

For a sales team in India, the best call tracking app is one that tracks the calls people already make from their own SIM, rather than asking them to dial through a second number. This one logs every call made and received on the handset with its duration, outcome and note, and rolls it up per caller. Call analytics is in the free forever plan.

Why does the afternoon produce fewer calls than the morning?

Partly because people answer less after lunch, and mostly because callers tire. Comparing the last session of the day against the first is the quickest diagnostic there is: under about seventy per cent is a pacing problem, fixable with structured blocks and breaks rather than with encouragement.

Is there a free call analytics app for Android?

Yes, and it is one of the more unusual things in the free plan. Call analysis and analytics are both free forever here: calls made, connected, missed and talk time by day, with no card and no user limit. The per-caller and per-source breakdown for a manager is the paid dashboard.

How do I track calls made by my sales team?

The numbers come from the calls themselves rather than from anybody filling in a sheet, which is what makes them trustworthy. Dialled, connected, missed, talk time and outcome, per caller and per day, appearing on the dashboard as the team works rather than at six o'clock when somebody writes it up.

What is a good connect rate for a calling team?

It depends almost entirely on the list, so comparing teams on different sources tells you nothing. Recent enquiries of your own can connect at half or better, older ones fall away quickly, and bought data often sits below one in five. Watch your own number over time rather than against a benchmark.

Can I see call analytics per lead source?

Yes, and it is the report that changes spending decisions. Calls, connects, outcomes and conversions broken down by where the lead came from, which is what tells you whether the ad budget or the referrals are actually producing revenue.

Does call analytics show me the leads that went quiet?

Yes, as their own list rather than buried in a report. Leads with no contact for a chosen period are the cheapest revenue in most small businesses, because they already raised their hand once, and they are invisible in a daily call count.

Can I export the call report to Excel?

Yes, any view to CSV, which opens straight into Excel or Sheets. Teams commonly export the month for incentive calculations, and there is no request process or waiting period to do it.

How do I compare two callers fairly?

Look at connect rate and outcomes rather than dialled calls, and check they were working comparable lists. Judging on volume alone rewards whoever skips the logging and punishes whoever had the harder source, which is how most wrong conclusions get reached.

What is the best app to track salespeople?

The honest answer is the one your team will not resent. Tracking every call automatically, with outcomes and talk time per person, tells a manager what is happening without anyone filling in a sheet. Location and screen monitoring tend to cost more in goodwill than they return; this app tracks the work, not the person.