What the app reads, keeps, and never sells.

Telecalling Software privacy policy FAQ

Where is my backed-up data stored?

On the servers behind your account, reached over an encrypted connection. Backup runs only after you turn it on, and you choose which SIMs and numbers are included.

Do you sell or share customer numbers?

No. Customer data is never sold, never used for advertising, and never shared with anyone except the people you add to your own team, within the permissions you set.

Who at the company can see my account?

Support staff, only when you ask for help and only for that request. Access is logged. Nobody browses accounts.

Does the app record call audio?

No. Current Android versions do not allow third-party apps to record calls, and the app does not attempt it. It keeps who was called, when, for how long, the status and the note.

Does the app read my personal calls?

It reads the call log of the SIMs you include inbackup, because the call log is the business record. You can leave a SIM out entirely, or exclude specific numbers, and those calls never leave the phone.

Can I delete everything?

Yes. Export what you want to keep as CSV, then ask for account deletion on the contact page. Deletion completes within 30 days and removes the account data from the servers.

Does the app track my callers' location?

Only at an attendance punch, to check the phone is inside the branch radius you set, and never between punches. There is no continuous location tracking anywhere in the product, and it is not a feature we intend to add. If you need to know where staff are all day, this is the wrong tool.

What happens to my data if I stop paying?

It stays in the account rather than being deleted. The paid features pause and the app keeps working as a normal dialer until you choose a plan. Export anything you want as CSV at any time, including while the account is inactive.

Who owns the customer data in the account?

You do. It is your customer list, your notes and your call history. We store and protect it so the product works; we do not treat it as ours, do not sell it, and do not use it to advertise to your customers or anyone else.

Is data encrypted?

It travels over an encrypted connection between the app, the dashboard and the servers. Access inside the account is controlled per user, so a caller sees their own leads and a manager sees the team, according to what you set.

How long are attendance selfies kept?

Thirty days, then they are removed automatically. They exist to verify a punch was live and made by the right person, which is a short-term purpose, so keeping them indefinitely would serve no one. The attendance record itself stays.

Do you use my data to train AI?

No. Your leads, notes and call history are not used to train any model, ours or anybody else's. They exist to run your account and nothing else, and that is not a position we intend to revise quietly.

What data does the app collect that I might not expect?

The call log of the SIMs you include in backup, because that is the business record, which is why you can exclude a SIM entirely or specific numbers within it. Everything else follows from features you switch on: attendance reads location at the punch, WhatsApp automation reads the outcome you chose.

Can I ask for my account to be deleted?

Yes, through the contact page. Export what you want to keep as CSV first, because deletion completes within thirty days and removes the account data from the servers. We do not make this difficult or route it through a retention conversation.

Does the app share data with third parties?

Only where you connect one yourself and only what that connection needs: a WhatsApp Business API provider you choose, or a Google Sheet you link. Nothing goes to advertising networks or data brokers, and there is no analytics vendor reading your customer records.