What should the first sentence of a personal loan call be?

Your name, the DSA, the enquiry they made and where, and a promise to tell them in two minutes which bank will approve. The promise is what keeps them on the line.

How many questions before quoting eligibility?

Four: salaried or self-employed and where, monthly income, running EMIs, and city. With those you can name a bank, an amount range and a rate band on the same call.

Should I quote the rate on the first call?

A band, yes; an exact rate, no. The bank sets the rate after the credit check, and a caller who quotes an exact figure earlier loses the borrower when it changes.

How fast should I call a loan enquiry?

Within the hour, and within ten minutes if the lead came from an ad. Personal loan borrowers apply in several places at once; the first file logged in usually wins.

What documents do I ask for?

PAN, Aadhaar, three salary slips, six months of bank statement and a photo for salaried borrowers; ITRs and business proof replace the slips for self-employed. Send the list on WhatsApp during the call.

How do I keep two callers from sending one borrower to two banks?

One record per number with the bank and the login reference as fields, visible to every caller when that number is dialed or rings back. That is a CRM job, not a memory job.

Personal loan telecalling script · eligibility to login

Personal Loan Telecalling Script: what to say, from the first hello to the follow-up.

Personal loan borrowers apply to four DSAs in an afternoon and go with the one whose file logs in first. That makes the loan call a speed test: qualify fast, send the checklist while the borrower is still on the phone, and follow up the same day. This script is written for DSA tele-callers working ad, portal and referral leads for bank and NBFC personal loans in India.

Personal loan telecalling script
Loan DSA calling script
Personal loan cold calling script
Loan eligibility call script
Bank loan telecaller script
Loan follow-up call script

What is a good personal loan telecalling script?

A personal loan telecalling script does one job on the first call: find out in ninety seconds whether the borrower is eligible, then get the documents moving. It opens with the enquiry, asks four questions in order (employer or business, monthly income, existing EMIs, city), states the likely amount and rate band, and ends with the document checklist sent on WhatsApp and a time to collect it.

01 · The script5 parts, spoken

The personal loans calling script, part by part

Opening: the enquiry and the reason for speed

When: Within the hour of an ad or portal enquiry.

Why it works: Promise the answer in two minutes and deliver it. Borrowers stay on the line for a decision, not a description of the bank.

Caller
Good morning Mr Patel, this is Kavita from [DSA name], calling about the personal loan enquiry you made on Facebook this morning. I can tell you in two minutes which bank will approve and at what rate. Is now all right?
Customer
Yes, tell me.
Caller
Four quick questions and then the answer. Are you salaried or running a business?

Four questions in order

When: Straight after the opening, no small talk between them.

Why it works: Employer, income, existing EMIs, city. Those four decide the bank and the amount; everything else is on the form.

Caller
Salaried. Which company, and is the salary credited to a bank account?
Customer
Infosys, credited to HDFC.
Caller
Good. Roughly what is the monthly take-home, and do you have any running EMIs, car or credit card included? And you are in Pune itself?

The answer: amount and rate band

When: As soon as the fourth question is answered.

Why it works: Say a range, not a promise. Say the EMI; borrowers decide on the monthly number. Send the checklist before the call ends.

Caller
With ₹85,000 take-home and one EMI of ₹9,000, you are eligible for about 12 to 14 lakh with HDFC or Axis, at 10.5 to 11.5 percent depending on your score. How much did you have in mind?
Customer
Around 8 lakh, for a house renovation.
Caller
Then the file is straightforward. Eight lakh over four years is about ₹20,500 a month. I am sending the document list on WhatsApp now; it is five items and you probably have four on your phone already.

Documents and the login ask

When: After the checklist is sent, still on the same call.

Why it works: Give a deadline with a reason. Book the check-in call. Say what you will not do without their consent.

Caller
PAN, Aadhaar, the last three salary slips, six months' bank statement and a photo. If you send them on this WhatsApp by 4 pm, I log the file today and the bank's call comes tomorrow.
Customer
The bank statement I will have to download.
Caller
The net-banking PDF is fine; it takes a minute. I will call you at 3:30 to check if anything is stuck, and I will not log the file until you confirm the amount.

The follow-up call

When: The time you promised, or the next morning if the documents have not arrived.

Why it works: List what has arrived, ask for one thing. Give a reason the delay costs something, without pressure.

Caller
Kavita from [DSA name], calling at 3:30 as I said. I have the slips and the ID; only the bank statement is pending. Shall I stay on while you download it?
Customer
I got busy. Can I send it tomorrow?
Caller
Of course. I will keep the rate quote valid till tomorrow evening; after that the bank may re-check. I will message at 10 am with the exact steps for the download so it takes two minutes.

02 · Objections5 you will hear this week

What personal loans customers say, and what to answer

“What is the interest rate exactly?”: Between 10.5 and 11.5 percent for your profile; the exact figure comes from the bank after the score check, and I will tell you before you sign anything. Any caller who quotes an exact rate before the check is guessing.
“Another DSA is offering a lower rate.”: Ask them for it in writing with the processing fee and the insurance line. Most lower quotes add a fee or a policy that costs more than the half percent. Send me their sheet and I will compare the total cost, not the rate.
“My CIBIL score is low.”: Tell me the number if you know it. Above 700 most banks work; between 650 and 700 two NBFCs will, at a higher rate; below 650 I will tell you honestly to wait three months and fix it rather than take a rejection on record.
“I do not want to share bank statements on WhatsApp.”: Fair. Send them on email to [address], or upload them on the bank's link I will send you; nothing goes to me. The statement is the one document the bank will not skip, because it proves the salary credit.
“I will think about it.”: Please do. The eligibility I gave you holds for about two weeks; after that the bank re-checks. I will send the EMI table for 3, 4 and 5 years so you can decide on the monthly amount, and call you Thursday unless you say otherwise.

03 · Do and do not

Do

Promise the answer in two minutes and give it
Ask employer, income, EMIs and city, in that order
Say the EMI, not only the amount
Send the checklist during the call
Book the check-in call with a time

Do not

Do not quote an exact rate before the score check
Do not log a file without the borrower's confirmed amount
Do not promise approval
Do not call from a second number after a decline
Do not send the same profile to two banks at once

04 · After the callTwo taps, then the next number

What to log so the next call starts where this one ended

A script that is not logged is a script that is repeated. In Telecalling Software the after-call sheet takes two taps, and the follow-up rings the caller with this note open.

Stage: Eligible, Documents pending, Logged in, Not eligible with the reason
Fields: employer type, income, existing EMIs, amount wanted, CIBIL band, preferred bank
Note: which documents are pending and the deadline agreed
Follow-up: the check-in call time, or the date the borrower asked for

Telecalling Software for personal loans Try it free for 3 days

05 · Questions

About the script.

What should the first sentence of a personal loan call be?: Your name, the DSA, the enquiry they made and where, and a promise to tell them in two minutes which bank will approve. The promise is what keeps them on the line.
How many questions before quoting eligibility?: Four: salaried or self-employed and where, monthly income, running EMIs, and city. With those you can name a bank, an amount range and a rate band on the same call.
Should I quote the rate on the first call?: A band, yes; an exact rate, no. The bank sets the rate after the credit check, and a caller who quotes an exact figure earlier loses the borrower when it changes.
How fast should I call a loan enquiry?: Within the hour, and within ten minutes if the lead came from an ad. Personal loan borrowers apply in several places at once; the first file logged in usually wins.
What documents do I ask for?: PAN, Aadhaar, three salary slips, six months of bank statement and a photo for salaried borrowers; ITRs and business proof replace the slips for self-employed. Send the list on WhatsApp during the call.
How do I keep two callers from sending one borrower to two banks?: One record per number with the bank and the login reference as fields, visible to every caller when that number is dialed or rings back. That is a CRM job, not a memory job.

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