Contact Telecalling Software: talk to a person.

Contact and support FAQ

When do you reply?

Within one working day, usually much sooner on WhatsApp during Indian working hours. Trial and setup questions are answered first.

Can you help me import my list?

Yes. Send the Excel or CSV over WhatsApp or email and we will map the columns with you on a short call, or do it for you on a shared screen.

What are the support hours?

Indian working hours, Monday to Saturday, on +91 73750 92569 by call or WhatsApp. Messages sent outside those hours are answered first thing the next working day.

Is support in Hindi as well as English?

Yes. Call or write in whichever is easier; setup calls with callers usually run in Hindi and calls with managers in English or a mix.

Can I get a quote for a large team in writing?

Yes. Tell us the number of users and the billing period on WhatsApp and a quotation with GST comes back the same working day.

Where is the office?

Telecalling Software, Ward No. 08, Shubhalai, Lunkaransar, Bikaner 334001, Rajasthan, India. Support runs by phone and WhatsApp; visits are by appointment.

What is the fastest way to get support?

WhatsApp, on the number on this page. It is where setup questions, import help and account changes are answered quickest during Indian working hours, usually within the hour. Email works too and is better for anything needing a long explanation or an attachment.

Do free plan users get support?

Yes, on the same number as everyone else. We answer setup and import questions from free users because a free user who gets their first list dialed is the only kind who ever becomes a paying one, and turning them away would be short-sighted.

Can you help me import my existing customer list?

Yes, and it is the request we get most. Send the Excel or CSV over WhatsApp and we will map the columns with you on a short call, or do it for you on a shared screen. Most lists take about fifteen minutes regardless of how untidy they look.

Do you offer training for a new calling team?

A walkthrough on a shared screen, yes, and it is free. What we will not do is sell you a training programme, because the app takes about ten minutes to learn. If a product needs a paid training course, that is a finding about the product.

Can I get help setting up the WhatsApp API?

Yes. The Meta business verification step is paperwork rather than difficulty, and we walk customers through it with whichever provider they choose. Allow a few days for the verification itself, which is outside anyone's control but Meta's.

Who do I contact about billing or an invoice?

The same WhatsApp number or email. GST invoices are issued automatically on every payment through Razorpay with your GSTIN on them, and if one has not arrived or needs correcting, ask and it is reissued rather than escalated.

Can I request a feature?

Yes, and the ones that get built are usually the ones several teams in the same industry ask for. Send it through WhatsApp with what you are actually trying to do rather than the feature you imagine, because the underlying problem often has a shorter answer than the request.

How do I report a problem with the app?

Message the number with what happened, on which handset, and roughly when. Those three details are usually enough. If it involves a specific lead or call, mention the number so it can be traced rather than reproduced by guesswork.

Do you support customers outside India?

Yes, over WhatsApp and email, with pricing in dollars. The app dials from any country's SIM and keeps international numbers in their own format. Reply times are set by Indian working hours, which is worth knowing if you are several time zones away.