What do I say when the traveller has not fixed their dates?
- Work with the month and the season rather than pressing for exact dates they do not have. Quote on a representative week, explain what shifts the price, and set a callback for when leave is confirmed. Pushing for dates before they exist is how a live enquiry becomes an unanswered message.
What do I say in the first line of a travel enquiry call?
- Name, agency, and the destination they asked about, because that is what they will recognise. "This is Anita from Skyline Holidays, you enquired about Bali for December" opens a conversation. A general call offering packages does not, and the traveller has already written to three other agencies.
What four questions should I ask before quoting a package?
- How many travelling and who, which dates or month, roughly what budget per person, and whether they have booked flights. Those four decide the entire itinerary, and quoting before you have them produces a proposal that has to be rewritten.
How do I handle "we found it cheaper online"?
- Ask what the online price includes, because it usually excludes transfers, taxes or the hotel category they actually looked at. Then be honest: for a simple flight and hotel, a booking site may genuinely be cheaper, and where an agency earns its fee is a complicated itinerary or something going wrong at two in the morning.
What do I say when they want the itinerary before committing?
- Send it, quickly, and ask one qualifying question before you hang up. The itinerary is the product in travel sales, and refusing to send one until somebody commits loses more bookings than it protects.
How do I ask for the advance payment?
- Tie it to something concrete: the hotel holding the room, or the fare on the date. "To hold this rate I need the advance by tomorrow" is a reason. "We need an advance to proceed" is a demand, and it gets the answer demands get.
What do I say to a traveller who keeps postponing the decision?
- Find out what the decision is actually waiting on, which is usually a second person, leave approval or money arriving. Each of those has a different next step, and none of them is another version of the same quote.
How do I handle a group booking where everyone has an opinion?
- Find the one person who decides and work through them, while keeping the group informed. Trying to satisfy six opinions by phone produces an itinerary nobody wants; most group bookings have a de facto organiser and the job is to identify them early.
What do I say when the customer asks about visa and insurance?
- Answer it as part of the package rather than as an afterthought, because for first-time international travellers it is often the real anxiety. An agency that handles the visa process confidently wins bookings against a cheaper quote that leaves it to the traveller.
How fast should a travel enquiry be called?
- Within the hour, including evenings and Sundays, because that is when people plan holidays and message three agencies at once. The first itinerary with named hotels usually wins.
Should I quote a price on the first call?
- No. Ask the four questions and promise a full itinerary with a total within the hour. A price on the first call is a guess, and a guess is what the traveller compares you on.
How much advance should I ask for?
- Enough to hold the hotels, usually 25 to 30 percent, stated as a rupee figure, with the balance due 15 days before travel and the cancellation terms sent in writing with the link.
What do I say when they want to book online themselves?
- Agree that one hotel is easy online, then name what you do that a website does not: one phone number for the whole trip. Offer to prove it on this booking.
How do I fill a group departure by phone?
- Message everyone who enquired about that destination last season on WhatsApp with the dates and the price, then call the replies the same day with this script's four questions. Past enquiries convert far better than new ads.
How do I know which consultant's script works?
- Quotes sent per enquiry and bookings per quote, per consultant and per destination, on the dashboard. The consultant with the best quote-to-booking rate is the one whose walk-through call to copy.
