What software do hospitals use for patient follow-up calls?
- Usually two separate things: a hospital information system holding the clinical record, and something else for the calling, which in many hospitals is a spreadsheet and a desk phone. The calling layer is where appointments and checkup packages are actually won or lost, and it is the one most often left unmanaged.
How do I reduce appointment no-shows?
- Confirm on WhatsApp when the appointment is booked and call the day before, which between them removes most avoidable no-shows. The call matters more than the message for first-time patients; the message is usually enough for people who have visited before.
Can I run follow-up calls after discharge?
- Yes, as dated reminders set at discharge, so the call happens on the right day rather than whenever somebody reviews a list. Post-discharge follow-up is the call patients most remember a hospital for, and the one most commonly missed.
Is patient data safe in a calling app?
- What this holds is contact and appointment information rather than clinical records, and it stays in your account with access controlled per user. Keep diagnoses and treatment detail in your hospital system where they belong. For anything with regulatory weight, take the question to whoever advises you on patient data rather than to a software vendor.
Can we call patients about health checkup packages?
- Yes, and it is the most common commercial use in hospitals. Filter to people who fit the package, call the list as a session, and send the package details on WhatsApp as each call ends. The conversion rate on existing patients is far above any bought list.
Can different departments have their own call lists?
- Yes, separated by a department field, so cardiology follow-ups and the checkup camp do not mix in one queue. Each desk sees its own work while the hospital sees the whole picture on one dashboard.
How do we handle patients who call back?
- An incoming call from a number in your records opens that patient with their appointment history and the last note, so whoever answers is not asking a patient to repeat themselves. For a hospital reception that is often the most visible improvement of the lot.
Does it connect to our hospital information system?
- Through an export or the API. Most hospitals export the day's appointments or the week's discharges as a sheet, which is imported with the date as a reminder. If your system can post to a REST API, each new appointment becomes a record by itself.
Can appointment reminders go out on WhatsApp automatically?
- Yes. Attach a template with the doctor, the time and a map link to the Appointment booked stage or to the reminder. With a WhatsApp Business API it sends by itself; without one, it opens ready to send.
Can we keep departments separate?
- Yes. Use a department field on every record and assign callers per department, or set departments up as branches. The dashboard filters by either.
Is call recording available for quality checks?
- No. Current Android versions do not allow third-party apps to record calls, so Telecalling Software does not offer it. It records who called, when, for how long, the stage and the note, which is what most hospitals audit.
Can patients calling back see which department they spoke to?
- The caller can: when a saved patient rings, the call screen shows the record with the department, the doctor and the last note, even over the lock screen. The patient sees the caller's normal mobile number.
Does it work for a single-doctor clinic?
- Yes. One receptionist uses it alone: import the appointment list, confirm on WhatsApp, set review reminders, call camp leads. The price is the same ₹161 per user per month.
Can we sell health checkup packages through it?
- Yes. A package is a client record with the package name, amount paid, balance and renewal date, so an annual checkup renewal rings the caller a month before it is due and the dashboard shows packages sold per caller.
What does it cost for a hospital tele-team?
- ₹161 per user per month on the yearly plan, GST extra, every feature included, unlimited records. Four callers and a marketing head is five users. The first 3 days are free.
