What CRM do car dealerships use for enquiry follow-up?
- Most run the OEM's dealer management system for stock, billing and warranty, and something separate for calling, because a DMS is not built for a tele-sales desk working portal enquiries. The gap between an enquiry arriving and somebody ringing it is where dealerships lose test drives.
How fast should a car enquiry from CarDekho be called?
- Within the hour. Portal enquiries go to several dealerships at once, and a buyer who has already taken a test drive somewhere else is a much harder conversation. Same-hour calling is the difference that shows up in test drive numbers rather than in enquiry counts.
Can I track walk-ins and exchange leads as well as portal enquiries?
- Yes, all as sources on the same pipeline, which is what lets you compare them honestly. Most dealerships find walk-ins and referrals convert far better than portal leads, and that comparison usually changes where the marketing budget goes.
How do I follow up service and insurance renewals?
- From the same record as the sale, with the service due date and the insurance renewal as dated reminders. The service desk works its list and the sales desk works theirs, on one customer history, which is what stops a customer being called twice in a week by the same dealership.
Can I record the model and variant a buyer wants?
- Yes, as fields on the lead, along with budget, finance requirement and exchange car. The caller sees them while the phone is ringing, and the manager gets enquiries and bookings broken down by model, which is the report that informs stock decisions.
How do I track test drives that did not convert?
- As a stage with a dated callback. A buyer who took a test drive and did not book is the warmest lead a showroom has, and the one most commonly abandoned, because the enquiry looks closed in any system that only counts new leads.
Does it work for a used car dealership?
- Yes, and the shape is the same: enquiries, a test drive, a negotiation and a follow-up. Used car buyers typically take longer and compare more, so the dated callback matters even more than it does for new cars.
Can CarDekho, CarWale and OEM portal leads come in automatically?
- Yes. Export or route each portal into a Google Sheet, or post to the API where the portal allows, and every new enquiry becomes an assigned lead within minutes, tagged with the portal and the model.
How are test drives tracked?
- As stages: Test drive booked and Test drive done, set from the call screen, with the executive assigned and a reminder to reconfirm the day before. The dashboard counts them per executive and per model.
Can the service desk use the same app for reminders?
- Yes. A delivered car is a client record with the first-service date, the insurance expiry and the extended-warranty date as repeating reminders. The service advisor is a user with their own queue.
Can I send the on-road quotation on WhatsApp?
- Yes. Attach the quotation PDF to a template and send it from the call screen in one tap, or automatically when the stage turns Quotation sent with a WhatsApp Business API.
Can two showrooms be run separately?
- Yes. Set each showroom up as a branch with its own tele-callers and executives, or use a showroom field on every lead, and filter the dashboard by it. Attendance with a selfie works per branch too.
Does it work for a two-wheeler or used-car showroom?
- Yes. The stages and fields are yours to name: replace variant with trim, add odometer and year for used cars, and use the same reminders for service and insurance.
Does it record calls for the OEM audit?
- No. Current Android versions do not allow third-party apps to record calls. Telecalling Software logs who called, when, for how long, the stage and the note, and every WhatsApp message sent, which is exportable per lead for an audit.
What does it cost for a dealership?
- ₹161 per user per month on the yearly plan, GST extra, every feature included, unlimited leads. Six tele-callers, three service advisors and a manager is ten users. The first 3 days are free.
