What do I say in the first line of a real estate call?
- Your name, your firm, and the specific enquiry they made, in one sentence. "This is Rohit from Shree Properties, you enquired about the two-bedroom in Baner on 99acres" keeps people on the line. Anything that delays why you are calling spends the ten seconds you have.
How do I handle "just send details on WhatsApp"?
- Agree, then ask one question before you hang up. "Sending now, and so I send the right one, is this for you to live in or as an investment?" You get the answer that shapes everything after, and the message lands as a continuation of a conversation rather than as an unread forward.
What do I say when a buyer says the price is too high?
- Find out what it is too high against. "Compared with what you have seen, or against a budget you have fixed?" Those are different objections: the first is a comparison you can answer with what the extra buys, the second is a qualification question you should have asked earlier.
How do I ask for a site visit without sounding pushy?
- Offer two specific times rather than asking whether they want to visit. "Saturday morning or Sunday after four, which suits?" An open invitation invites a no; a choice invites a decision about timing, which is a much easier one to make.
What do I say to a buyer who has already seen other projects?
- Ask what they liked and what stopped them, and then stop talking. That answer tells you which two features to lead with and which comparison you are actually in. Pitching before hearing it is how brokers spend a call answering an objection the buyer never had.
How do I handle a caretaker or family member answering?
- Be brief, be polite, and ask when the person who enquired is usually free rather than trying to pitch. Leaving a clear reason for the call with a family member works better in Indian households than any attempt to explain the project to the wrong person.
What do I say when a buyer stops answering my calls?
- One message rather than a fourth call, and make it easy to reply: ask whether the search is still on or they have decided elsewhere. Giving somebody permission to say no gets an answer surprisingly often, and an honest no frees the slot in your pipeline.
Should the script change for a resale property?
- The structure holds, the questions shift. Resale buyers ask about the age of the building, the society, the maintenance and the paperwork far earlier than new-project buyers, so have those answers in the opening rather than treating them as objections.
How do I end the call if there is no next step?
- Say so plainly and log it accurately. "I will not keep calling then, but do ring me if the search restarts" leaves the door open and stops you burning three more attempts on somebody who has bought. An honest close is worth more than a soft maybe in the record.
How long should a real estate telecalling call be?
- Two to four minutes on the first call. Long enough for the enquiry, two questions, one line on the project and the visit ask. Buyers who want more detail get it at the site, where it converts.
Should I quote the price on the first call?
- Yes. A buyer who does not hear a number assumes it is too high and stops answering. Give the starting all-in price for the configuration they enquired about, then move to the visit.
What is the best time to call property enquiries?
- Within the hour of the enquiry, whatever the hour. After that, 11 am to 1 pm and 6 pm to 8 pm on weekdays, and Saturday mornings for visit confirmations.
How many follow-ups before I stop?
- Three calls and two WhatsApp messages over three weeks, each with a reason: the map, the price sheet, the bank scheme, a new tower. After that, one message a month until the buyer says stop.
Can this script be used in Hindi?
- Yes. The structure is the same; use the Hindi telecalling script on this site for the phrasing, and keep the project name, price and slot exactly as here.
How do I track which script works?
- Log the stage after every call. Visits booked per caller and per source on the dashboard show which opening and which slot offer are working, without listening to a single recording.
