What is the best CRM for real estate telecalling in India?
- For a broker or a project sales team calling portal enquiries, the useful test is whether the enquiry reaches a caller within minutes and whether the site visit is a stage rather than a note. A general property CRM often does inventory well and dialing badly. Run one real day of 99acres enquiries through any candidate before deciding.
How quickly should a property enquiry be called back?
- Within the hour, and ideally within minutes. A portal enquiry is rarely sent to one broker, so the buyer is fielding several calls the same afternoon; the one who reaches them first sets the frame for everyone after. An enquiry called the next morning is usually competing against a site visit already booked.
Can I use it for rental and resale enquiries as well as new projects?
- Yes, and most brokers run all three in one account, separated by source or by a tag. The pipeline stages differ, so teams commonly keep resale on a shorter set of stages than a new launch, which is a naming choice rather than a different product.
How do I stop two brokers calling the same buyer?
- Assign the lead. Once a number belongs to a named caller it sits in their queue only, and a repeated enquiry from the same number updates that lead instead of creating a second one. Without assignment this happens constantly on portal leads, and it is the fastest way to lose a buyer.
Can I track which project a buyer enquired about?
- Yes, as a field on the lead, and the analytics break down calls, site visits and bookings by project as well as by source. That is the report that tells you whether the spend on one launch is producing visits or only enquiries.
Does it work for a single property broker?
- Yes, and the calling half costs nothing permanently. A solo broker gets the dialer, the filters, call analysis, analytics and the WhatsApp that sends itself, with no card. The paid plan starts to matter when a second person joins and leads need dividing.
Can I send project images and floor plans on WhatsApp?
- Yes, photos, brochures and PDFs, attached to the message that goes out when the call ends. For property that attachment is usually the reason for the message, so it is not treated as an extra step.
Does it connect to 99acres, MagicBricks and Housing?
- Those portals email or export enquiries, and most teams route them into a Google Sheet. Connect that sheet as a lead source and each new enquiry becomes an assigned lead within minutes, tagged with the portal as its source.
Can I see which portal gives buyers who actually visit?
- Yes. Every lead carries its source, and the dashboard groups stages by source, so you can compare visits and bookings from MagicBricks against the Facebook campaign rather than only enquiry counts.
How do site visits get tracked?
- As stages. Site visit booked and Visited are stages a caller sets from the call screen, and the dashboard counts them per caller and per project. A reminder before the visit is one tap.
Can a caller send the brochure during the call?
- Straight after it. The after-call sheet has a WhatsApp action that opens the chat with the buyer's number and a saved template with the brochure attached. With a WhatsApp Business API it sends on its own.
We run several projects. Can leads be kept separate?
- Yes. Use a project field or separate lead sources per project, assign callers per project, and filter the dashboard by that field.
Do channel partners get access?
- Each channel partner can be a user with their own queue and permissions, so they see only the leads assigned to them and the developer sees everything.
What happens to a buyer who says "after Diwali"?
- The caller sets a follow-up for the date, with the note. On that day it rings the caller's phone like an alarm with the buyer's name and what they said, and the call back starts from the reminder.
How much does it cost for a pre-sales team?
- ₹161 per user per month on the yearly plan, GST extra, every feature included, unlimited leads. A four-caller team with one manager is five users. The first 3 days are free.
