Which software is used for telecalling?
- Telecalling teams in India mostly use one of two kinds of software: a cloud call-centre dialer that places calls over the internet from a computer, or a SIM-based telecalling app that calls from the staff member's own phone and keeps the lead record beside the call. A school admission office usually fits the second kind, because the volume is a few hundred calls a week and the office wants parents to see a number they can ring back.
What is the best admission management software for schools?
- The best admission management software for a school depends on which half of admissions is hurting. If forms, documents, fee receipts and seat allotment are the problem, a school ERP with an admission module is the right purchase, and this product is not that. If enquiries are going uncalled and campus visits unconfirmed, the gap is the calling layer, which Telecalling Software covers beside whatever ERP the school keeps.
Which software is used in schools?
- Schools typically run a school ERP or student-information system for attendance, fees, timetables and report cards, often with a parent app attached. Admission calling usually sits outside it, in a register or a spreadsheet. Telecalling Software replaces only that register: it is the phone app and dashboard the admission office uses to ring parents, and it does not handle academics, fees or student records.
What is the best CRM software for schools?
- For admissions, the best CRM for a school is one the admission office will open during a call, which in practice means one that lives on the phone. Judge it on three things: does a new enquiry reach a person the same day, is the campus visit a stage with a date, and does the fee date ring someone. Test it with a real batch of enquiries before paying for anything.
Is this a school ERP or admission management system?
- No. It is calling and follow-up software for the admission office. It does not issue admission forms, allot sections, collect fees, print receipts or hold student records. What it keeps is the parent's number, the class applied for, every call, the stage reached and the next date, and it hands a confirmed list to your ERP as a CSV export.
How should a school follow up parents after a campus visit?
- Call within a day or two of the visit, while the tour is still fresh, and end that call with a next date instead of an open promise. In the app, Visited is a stage, so every family that toured and has not submitted a form can be filtered and dialed as one session. That is the list a paper register never shows.
Can we record the class a parent is applying for?
- Yes. Class applied for is a custom field on the lead, alongside the session, the current school and anything else your enquiry form asks. The fields show on the call screen when the parent rings back, and the lead filter narrows the list to one class, which is how an office calls only the Nursery waiting list when a seat opens.
Can both the mother and the father be on one enquiry?
- Yes. Keep the number that enquired as the lead and store the other parent's name and number as fields on the same record, with a remark about who decides. The remark appears on the next call, so whoever dials knows to ring the father about fees and the mother about the visit, or the other way round.
How do we remind parents about the interaction or entrance test date?
- Set a follow-up reminder for the day before the interaction and attach a WhatsApp message to it. When it fires, it rings the staff member like an alarm, and the message carrying the date, the time and what to bring is ready to send, or goes out by itself with a WhatsApp Business API. The reconfirmation call starts from the same reminder.
Can fee and seat confirmation reminders go on WhatsApp?
- Yes. Save a template with the amount, the last date and the payment instructions, and send it from the parent's record or attach it to the reminder for the fee date. The app sends the reminder; it does not collect the fee or issue the receipt, which stay with the school's fee system or accounts office.
How do we handle enquiries that arrive after seats are full?
- Keep them at a Waiting list stage with the class as a field. When a confirmed family withdraws, filter the waiting list for that class and dial it as a session. The same records are next year's first calling list: a parent who enquired too late in March is worth a call when admissions for the following session open.
Can a school group run admissions for several campuses?
- Yes. Add a campus field to every enquiry, or connect a separate lead source for each campus so its enquiries reach that campus's staff. Each admission counsellor works their own queue, and the head office reads the dashboard across campuses. Per-user permissions decide who may view, edit or export which enquiries.
What happens to admission enquiries when the season ends?
- They stay in the account as records with every remark and stage. Families marked Not joining keep the reason in the remark, and those who asked about a class that was full are a ready list for the next session. Because the price is per user, a school can also reduce paid users at renewal once the season is over.
Is there a free plan a small school can start with?
- Yes, for the calling half. The free forever plan covers the business dialer, dialing through a list, filters, call analysis, analytics and the one-click WhatsApp when a call ends, with no card. Lead records with stages, assignment between staff, follow-up reminders, sheet import and the web dashboard are on the paid plan, which is the part an admission office with more than one caller relies on.
What does it cost for a school admission office?
- ₹161 per user per month on the yearly plan, GST extra, with every feature included and no charge per enquiry. An admission head, two counsellors and a front-desk executive is four users. The first 3 days are free with no card, which is enough to run a real batch of parent enquiries through it.
