What is the best CRM for a travel agency in India?
- For a small agency the test is whether an enquiry gets an itinerary the same day and whether the balance payment date rings somebody. Large travel platforms do booking engines and supplier contracts; what loses most agency bookings is a quote that went out two days after the customer asked.
How quickly should a holiday enquiry be answered?
- The same day, and the itinerary matters more than the call. A traveller comparing Bali packages has written to several agencies; whoever sends something specific first is usually the one they reply to. An enquiry answered tomorrow is competing with a quote already in their inbox.
Can I track group departures and individual bookings together?
- Yes, separated by a field or a source. Group departures behave differently because the deadline is fixed and shared, so most agencies work them as their own filtered list when the cut-off approaches rather than mixing them into daily follow-ups.
How do I chase balance payments before departure?
- The balance date sits on the booking and rings ahead of it, with the amount and the itinerary on screen. Travel is one of the few businesses where a missed payment reminder cancels the sale entirely, so this is usually the feature that pays for the plan.
Can I message past travellers about a new package?
- Yes, and past travellers are the best list a small agency has. Filter by destination or by when they travelled, and send to the ones a new package genuinely suits. A general broadcast to everybody who ever enquired performs far worse and risks the number.
Is there a free calling app for a small travel agent?
- The calling half is free permanently, which covers a one-person agency working its own enquiries: the dialer, filters, call analysis, analytics and automatic WhatsApp with the itinerary attached. Booking records and payment tracking are the paid plan.
How do I keep enquiries warm through a long decision?
- Dated callbacks rather than hope. Holiday decisions run for weeks and involve a second person who was not on the call, so the note about who else decides is worth as much as the quote. Agencies that log that convert noticeably better than those that re-pitch each time.
Can Instagram and website enquiries come in automatically?
- Yes. Route Instagram lead forms, the website form and JustDial into a Google Sheet or post them to the API, and each new enquiry becomes an assigned lead within minutes, tagged with its source and destination.
Can I send the itinerary on WhatsApp from the app?
- Yes. Save a template per package with the PDF attached and send it from the call screen in one tap. With a WhatsApp Business API it goes out by itself when the stage turns Quote sent.
How do I track advance and balance payments?
- A booking becomes a client record with the package, the advance paid and the balance due with a date. The reminder rings the consultant before the date, and the dashboard shows collected and due for the month.
Can I broadcast a group departure to past enquiries?
- Yes. Filter leads by destination and season, send the departure on WhatsApp to all of them in one go, and dial the replies as a session. Only people who contacted you first; WhatsApp's rules apply.
Can I see which destination converts best?
- Yes. Destination is a field on every lead, and the dashboard groups stages by it, so quotes, bookings and departures for Dubai can be compared with Kerala rather than only enquiry counts.
Does it handle visa follow-ups too?
- Yes. A visa is a stage or a client package with its own document checklist template and its own reminder for the appointment date, on the same traveller record as the booking.
What about the off-season?
- Users can be reduced at renewal and added again in season; the price is per user per month with no minimum. The lead history stays in the account either way.
What does it cost for a travel agency?
- ₹161 per user per month on the yearly plan, GST extra, every feature included, unlimited leads. Five consultants, a visa executive and the owner is seven users. The first 3 days are free.
